National Operations Centre (NOC) occupies a key and central part of our risk mitigation framework by 24*7 monitoring and cash movement via nationwide vehicles network along with main activities, being carried out at our vaults/branches. NoC also reserves vault doors access through OTC locks that require real time system generated passwords to open them, thereby avoiding the scenario of direct cash access being fully and independently managed at local level.
By permanent monitoring, apart from giving an extra layer of security to operations, we ensure process deviations are identified and corrected immediately.
Highlights
Vault / Branch Monitoring
All branches and vaults are integrated with NOC. Main activities in our premises are being monitored and controlled centrally, correcting process deviations and applying continuous improvement.
Vehicle Tracking
Vehicles transporting cash plying across all states are being monitored and controlled through VTS / GPS at NOC in real time.
Vaults Opening
S&G locks installed in all vault doors are operated and managed by NOC centrally.
Process Compliance
Through Operational Centres' monitoring, we are capable of verifying operational correctness and changing wrong practices.
High Risk Vehicles (HRCV)
Special attention given to monitoring of high-risk vehicles, defined as per risk parameters like intercity movements / transit through dangerous geographical areas / high value cargo.
NOC controls and supervises upkeep of security systems installed in vehicles, vaults and offices, responding to any security alert triggered and taking immediate action to support field or office staff.